We are seeking a highly technical and experienced Technical Customer Support & Integrations Specialist to join our team at a fast-growing and dynamic VOIP company. This role combines customer-facing technical support with hands-on work building integrations, automations, and AI-powered solutions.
The ideal candidate will have strong VOIP knowledge, experience working with APIs, and a passion for solving technical challenges. In addition to assisting customers with troubleshooting and support, you will play a key role in creating integrations between systems and helping develop AI agents and workflow automations that improve business operations and customer experiences.
Key Responsibilities:
Customer Support & Technical Troubleshooting:
- Handle inbound and outbound customer calls related to VOIP services and products.
- Diagnose and resolve technical issues involving VOIP systems, SIP trunking, PBX platforms, and related technologies.
- Provide exceptional customer service while troubleshooting complex technical problems.
- Document customer interactions, technical issues, and resolutions accurately.
- Escalate advanced issues when necessary and collaborate with internal teams to ensure successful resolution.
Integrations & Automation:
- Build, maintain, and troubleshoot integrations between VOIP platforms and third-party applications.
- Work with REST APIs, webhooks, and related technologies to connect systems and automate workflows.
- Assist with implementing and maintaining custom integrations for customers and internal operations.
- Develop and optimize business process automations using modern automation platforms.
AI & Emerging Technologies:
- Assist in the creation, deployment, and optimization of AI agents and AI-powered workflows.
- Integrate AI tools and services with existing business systems and customer platforms.
- Help identify opportunities to leverage AI and automation to improve efficiency and customer experience.
- Stay current with emerging technologies, AI tools, and industry best practices.
Qualifications:
- Minimum of 2 years of experience in technical support, systems administration, integrations, or a related technical role.
- Strong understanding of VOIP technologies, SIP, PBX systems, and telecommunications concepts.
- Experience working with APIs, webhooks, and system integrations.
- Familiarity with automation platforms such as Zapier, Make, n8n, or similar tools.
- Experience building, testing, or supporting AI agents and AI-driven workflows is highly preferred.
- Basic understanding of databases, JSON, and data mapping concepts.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple projects and priorities simultaneously.
- Comfortable working independently in a remote environment.
- Availability to work during Eastern Time (ET) business hours.
Preferred Qualifications:
- Experience with OpenAI, Claude, or other AI platforms.
- Experience with CRM integrations and business software platforms.
- Knowledge of cloud-based VOIP systems such as 3CX, RingCentral, Vonage, Dialpad, or similar platforms.
- Experience with Python, JavaScript, or other scripting languages.
- Familiarity with ticketing systems and customer support platforms.
What We Offer:
- Fully remote position.
- Opportunity to work on cutting-edge AI, automation, and VOIP technologies.
- Fast-paced and innovative work environment.
- Significant opportunities for long-term growth and career advancement.
- Direct impact on company operations, customer success, and product innovation.
If you're a technically-minded problem solver who enjoys working with APIs, integrations, AI technologies, and customer support, we'd love to hear from you.